Writing Samples

A selection of published work across technical documentation, customer communications, and support experiences — focused on clarity, usability, and helping customers take action.

Help Center & Technical Documentation

Wi-Fi 7 Router Self-Install Kit — Step-by-step setup guide designed to help customers successfully install their own hardware with minimal friction.

Professional Installation Process — Walkthrough of GFiber’s professional install experience, setting clear expectations and reducing uncertainty before technician visits.

Configure Advanced Wi-Fi Settings — Breaks down complex router settings into plain-language guidance, helping customers confidently manage advanced features.

Set a Primary and Secondary Payment Method — Billing article designed to explain payment setup clearly and calmly — reducing confusion in a high-stakes, sensitive moment.

Getting the Most Out of GFiber Core 1 Gig — Benefit-led guide helping customers understand and maximize their plan — part of the Lifestyle Internet Plans launch.

Run a GFiber Internet Speed Test — Explains how to accurately test internet speed across different conditions, helping customers troubleshoot performance issues.

Content Marketing & Brand

GFiber Phone — Product marketing page translating a home phone service into benefit-led copy for a general consumer audience.

C5Mentors: Courtney Hemphill on Empowering Women in Tech — Profile piece highlighting mentorship and career growth, written to engage and inform a technical audience.

Editorial (Journalism Background)

Chess Master Crafts Software to Catch Computer-Assisted Cheating — Feature story translating a complex technical topic into an engaging, accessible narrative.

DACA Students Share Their Stories — Reported piece synthesizing multiple perspectives into a clear, human-centered story.