I’m a technical writer and content strategist at Google, where I create customer-facing content for GFiber across onboarding, billing, outages, and support experiences.
I believe customers deserve writing that doesn’t make them work — not as a philosophy, but as a standard. Confusing content is usually a choice, and it erodes trust every time a customer has to re-read a sentence, second-guess an instruction, or wonder what to do next. My job is to make sure that doesn’t happen.

Experience
5+ Years
My path to technical writing started in journalism. After studying at Syracuse University’s Newhouse School of Public Communications, I spent two years reporting for a community newspaper before moving into long-form editorial work at Princeton Alumni Weekly and Stanford’s Freeman Spogli Institute.
That experience shaped how I approach my work today: understanding the audience, asking questions until something is clear, and translating complexity into writing people can actually use.
I'm based in New York City. Outside of work you'll usually find me in the ocean — scuba diving or surfing — or somewhere in the city seeing live music.
Core focus
Help Center and support content
Customer lifecycle comms (email, SMS)
Setup and installation guides
Billing and troubleshooting experiences
Content audits and lifecycle strategy
Also experienced in
Web copy and landing pages
Agent and call center scripts
Print collateral and setup materials
Cross-channel customer content