I believe customers deserve writing that doesn't make them work. Not because it's a nice idea, but because confusing content is usually a choice — and it's one that erodes trust every time a customer has to re-read a sentence, second-guess an instruction, or wonder if they're getting the full picture. My job is to make sure that never happens.

Experience
5+ Years
My path to technical writing started in journalism. After studying at Syracuse University's Newhouse School of Public Communications, I spent two years reporting for a community newspaper before moving into long-form editorial work at Princeton Alumni Weekly and Stanford's Freeman Spogli Institute — experience that taught me to think carefully about the audience, ask questions until I understood something well enough to explain it clearly, and never assume the reader knows what I know.
I'm based in New York City. Outside of work you'll find me in the ocean — scuba diving or surfing — or somewhere in the city seeing live music.
Help Center articles
Customer lifecycle emails
SMS messages
Web copy
Setup & installation guides
Print collateral
Video & audio scripts
Agent & call center scripts
Case studies & content audits
UX writing
Sales collateral
Blog posts