I’m a technical writer and content strategist at Google, where I create customer-facing content for GFiber across onboarding, billing, outages, and support experiences.

I believe customers deserve writing that doesn’t make them work — not as a philosophy, but as a standard. Confusing content is usually a choice, and it erodes trust every time a customer has to re-read a sentence, second-guess an instruction, or wonder what to do next. My job is to make sure that doesn’t happen.

Experience

5+ Years

Google

Technical Writer

From 2023

Google

Technical Writer

From 2023

Crunchbase

Content Specialist

2023

Crunchbase

Content Specialist

2023

Carbon Five

Content Marketing Manager

2021 — 2022

Carbon Five

Content Marketing Manager

2021 — 2022

My path to technical writing started in journalism. After studying at Syracuse University’s Newhouse School of Public Communications, I spent two years reporting for a community newspaper before moving into long-form editorial work at Princeton Alumni Weekly and Stanford’s Freeman Spogli Institute.

That experience shaped how I approach my work today: understanding the audience, asking questions until something is clear, and translating complexity into writing people can actually use.

I'm based in New York City. Outside of work you'll usually find me in the ocean — scuba diving or surfing — or somewhere in the city seeing live music.

What I do

What I Do


Core focus

  • Help Center and support content

  • Customer lifecycle comms (email, SMS)

  • Setup and installation guides

  • Billing and troubleshooting experiences

  • Content audits and lifecycle strategy

Also experienced in

  • Web copy and landing pages

  • Agent and call center scripts

  • Print collateral and setup materials

  • Cross-channel customer content