I believe customers deserve writing that doesn't make them work. Not because it's a nice idea, but because confusing content is usually a choice — and it's one that erodes trust every time a customer has to re-read a sentence, second-guess an instruction, or wonder if they're getting the full picture. My job is to make sure that never happens.

Experience

5+ Years

My path to technical writing started in journalism. After studying at Syracuse University's Newhouse School of Public Communications, I spent two years reporting for a community newspaper before moving into long-form editorial work at Princeton Alumni Weekly and Stanford's Freeman Spogli Institute — experience that taught me to think carefully about the audience, ask questions until I understood something well enough to explain it clearly, and never assume the reader knows what I know.

I'm based in New York City. Outside of work you'll find me in the ocean — scuba diving or surfing — or somewhere in the city seeing live music.

Google

Technical Writer

From 2023

Google

Technical Writer

From 2023

Crunchbase

Content Specialist

2023

Crunchbase

Content Specialist

2023

Carbon Five

Content Marketing Manager

2021 — 2022

Carbon Five

Content Marketing Manager

2021 — 2022

What I do

What I Do

Help Center articles

Customer lifecycle emails

SMS messages

Web copy

Setup & installation guides

Print collateral

Video & audio scripts

Agent & call center scripts

Case studies & content audits

UX writing

Sales collateral

Blog posts